Thank you for shopping at fondgem.com. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and responsibilities.

Eligibility for Returns

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and clear photos of the damaged or defective item. We will provide instructions on how to return the item for a replacement or refund.

Change of Mind

If you change your mind about a purchase, you may return the item within 30 days of receiving it. The item must be in its original condition, unworn, and with all tags attached. You will be responsible for the return shipping costs, and we will issue a refund for the cost of the item(s) once they are received and inspected.

How to Initiate a Return

1. Contact us at [email protected]
2. Provide your order number and reason for the return
3. Follow the instructions provided by our customer service team

Return Shipping

For eligible returns, you are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

We currently do not offer exchanges. If you would like a different item, please return the original item and place a new order.

Contact Us

If you have any questions about our return policy, please contact us at [email protected]. We are here to assist you and ensure your experience with fondgem.com is enjoyable.

Thank you for shopping with us!